Refund Policy
Last updated: 07.07.2026
This page explains how refunds and subscription cancellations work for Prompt2File purchases. Payments are processed by Paddle.com, acting as Merchant of Record for all purchases.
Prompt2File is operated by Sarah Malka Or, as a small independent business based in Israel. Contact: prompt2file@gmail.com.
Refund Policy
Payments are processed by Paddle.com, acting as Merchant of Record for all purchases. You may request a refund within 14 days of purchase. To request a refund, contact Paddle directly at paddle.net, or email us at prompt2file@gmail.com and we will refer your request to Paddle. Refund requests are reviewed by us and/or Paddle in accordance with Paddle's Refund Policy (https://www.paddle.com/legal/refund-policy) and applicable consumer-protection law. Refunds may be declined in cases of abuse, such as repeated refund requests after full delivery and consumption of outputs, or fraudulent use of the services. If a product is materially defective, or a paid job did not run due to a platform error attributable to Prompt2File, contact our support and we will offer a correction, re-run, or refund. Approved refunds are returned to the original payment method. Upon issuance of a refund, access to the relevant product, output, or credits ceases. Nothing in this policy limits any non-waivable statutory rights you may have under applicable law, including statutory withdrawal rights in the EU/EEA, UK, and Israel.
Subscription Cancellation Policy
You may cancel a Subscription before the next billing date through your account, the payment provider, or by contacting support if account cancellation tools are unavailable. Cancellation prevents future renewal charges. It does not create a right to a refund for the current or previous billing periods, unused time, unused quotas, unused credits, non-use, partial use, or failure to cancel before renewal, except where required by applicable law. The 14-day refund window described in the Refund Policy applies to the initial subscription purchase. Renewal payments are non-refundable except where mandatory law provides otherwise, but you can cancel at any time to prevent future charges. After cancellation, access to subscription benefits may end at the end of the paid billing period or earlier if required for technical, legal, security, abuse-prevention, or payment-related reasons.